CCS not being received - Troubleshooting
No CCS / CCS Issues
In order for CCS to flow through from CCS Department for a Child, there are some requirements/areas which need to be checked;
- The Child must be Enrolled
- The child must be enrolled in order for CCS to flow through ➜ Create new enrolment to CCS
- The Childs enrollment must be Confirmed
- The childs enrolment must be confirmed for CCS to flow through ➜ Enrolment Status & troubleshooting
- The child doesn't have correct Entitlements
- The Childs entitlements might not allow the child to receive CCS. ➜ Entitlements of the child
- Check to see if the Individual (Parent/Guardian) has received the CCS payment instead of the Service
- Check this via the ➜ CCS > Session Subsidy Report. The report will indicate if the Individual received the payment instead of the Service
- The Parent has disputed the Enrolment
- Let your families know that if attendance is disputed, CCS will stop immediately. Ask families to communicate with the Centre if there is an issue with the Child's attendance. It can then be updated and CCS will continue to flow. You may need to ➜ Update a Disputed Enrolment for CCS to recommence.
- The Attendances of the Child must be submitted prior to the Sunday 9pm deadline (set by CCS Department)
- The childs attendances must be submitted to the department. This can be done via the ➜ Auto Submit Sessions or you can check the ➜ Weekly Attendance Fee Report and also submit via this screen also if needed.
- The Payment Details display as CLEAR - Payment Report must be available for the system to automatically apply CCS onto the Family Transactions.
- Check the ➜ Payment Report to ensure that the payment has cleared for the child
- Invoices should only be generated when the Payment Details are CLEAR.
- Manual Invoicing requires you to run the Payments Report! When Invoices are run, you can check the CCS under the Sessions/Details column in the Billing > Invoices screen.
- Understand that Invoices which are generated in advance are an estimate
- Invoicing in Advance (from Monday of the current week into the future) means that CCS is estimated based on past CCS data/childrens entitlements. This means the estimate can vary.
- Understand that Non Attendance on First and Last day can affect a Family Account (set by the CCS Department)
- If the Child did not attend for their first or last day of care, the department will take the first physical and last physical day of attendance as the Childs first/last day and only pay CCS to/from this date.
- Check to see if there is a clawback of CCS
- If the family has a debt or overpayment with Centerlink, a clawback/withholding of a portion of the CCS may be taken from the Session Subsidy. Check to see if CCS is being clawed back from within the ➜ Payment Report
Click here for more on ➜ Centrelink debts and overpayments