Enrolment Submission Unsuccessful

• This error means the details you are submitting for the child do not match Centrelink records!
  
• Check that the child's DOB and CRN are correct in their profile (and enrolment form)

• This error means the details you are submitting for the Primary Parent/Carer does not match Centrelink records
• Ensure the details are correct in the parent profile, then click Update Family in the Relationships/Permissions tab

• The primary carer in OWNA is not the same as the one used to create this enrolment
• Use this guide if you need to change the primary carer

• The child has sessions already submitted for this enrolment that are before the Effective From (enrolment start) date or after the Ceased date

• Sessions in the child's booking pattern (for the same day) cannot overlap
• Double check the child's CURRENT booking pattern and fix any conflicts (start the new pattern using today's date)

• Ensure the Session of Care times are correct and must be greater than 12 hours after the session end time on the previous day

• This child and carer combination already have an Enrolment Id with your service
• You may need to recover and reactivate the existing Enrolment Id

• The child or parent CRN is not provided in the correct format or does not have the right number of characters (10)
• Ensure you remove any spaces or dashes from the child and parent CRN fields (in their profile and the enrolment form)

• The current enrolment dates you are submitting cannot overlap with a previous enrolment period
• To correct dates for an enrolment ceased mid-week, reactivate the new enrolment period for the next day first, then backdate the Effective From date to the same as the ceased date

• The information you are trying to update is the same as the existing record in CCS

• The child's regular booking pattern does not contain a fee

• When entering a PEA arrangement type for ACCS a ceasing date is required up to 13 weeks after the start/effective from date (Child Wellbeing)

• The effective from date entered needs to either be the current date or a previous date

• The arrangement type needs to match what is attached to your entered Enrolment ID
• You can find this information on the CCS Enrolment Status page
• If you want to create a new enrolment with a new arrangement type, remove the enrolment ID entered and try again

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