Changing the Primary Carer On CCS Enrolment

• The parent has said they haven't been able to confirm the enrolment in their Centrelink app
• The enrolment status says Pending Eligibility (in the CCS Enrolment Status quick link from the child's profile)

1. Go to the child's profile and click on the Relationships/Permissions Tab
2. Use the dropdown to select the correct parent in the Primary Carer position (and change the second parent as well so both parents remain linked to the child)
3. Click Update Family

Once submitted, the details of the child and primary carer can't be updated, so you will need to remove this enrolment Id and submit a new enrolment to CCS:

1. Go to the child's profile and click on the CCS tab
2. Click on the CCS Enrolment ID field and delete the text (backspace)
3. Click Update CCS Details for Child

1. Enter an Effective From date for your new enrolment
2. Enter a late reason if the date was more than 7 days ago ('Admin Error' is usually the most applicable reason you should use)
3. Click Create new Enrolment to CCS

If the child has already been attending, their previous sessions/attendances would have been submitted under their old enrolment Id. If this is the case, you will need to submit them again now that you have a new enrolment Id so that they can receive CCS for them.

1. Go to CCSS > Weekly Attendance Fee
2. Click on the checkbox 'CCS Submissions Error Only
3. Select the Monday of each week and click Get Attendance Fee
4. Click on the blue arrow next to the child's name to submit (repeat for each week they have attended prior to this week)

Note: You can also do this via CCSS > Session Reports

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