Notifications Overview

Most notifications are sent automatically, usually as the result of user actions. Notifications come in three forms:

• Alerts - these are a list of updates/actions that can be viewed in the app or web portal
• Push Notifications - a temporary message that appears on your mobile device lock screen
• Emails - automated updates sent to a nominated email address

💡 Learn more about what actions trigger notifications and who receives them from the Notifications Matrix

💻 Configure > Settings 

• You can stop certain functions from sending an email or notification from App Configuration. Tick or untick the settings and click Update Configuration to save your choices.

💡 Multiple email addresses can be added in the same line separated by a comma and a space (e.g. [email protected], [email protected])

💻  Configure > Service Info

• Add one or more email addresses into the Email field to receive all correspondence, checklists, immunisation updates, casual bookings, etc., relating to the operation of the Centre/Service
• Go to the Workflow Emails tab to configure individual emails to receive notifications regarding incidents, medication, hazards, leads, CCS, and rostering

💻 Staff > Manage Staff

• By default, all general notifications are sent to all active staff. But you can also turn off specific notification types from being sent to certain staff by going to the Notifications tab in their staff profile, tick the notifications you want to disable, then click Update Notifications.

Use any of the following communication methods to manually send notifications to parents/carers:

Push Notifications and Emails rely on third-party systems to send and receive messages. Often, many factors can prevent these from being seen by the recipients. However, there are still some things you can try before giving up all hope:

➜ Troubleshooting Push Notifications

➜ Troubleshooting emails

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