Notifications Matrix
This article is a guide for who receives notifications from what actions.
Please note that there are a couple of settings that can affect/change what notifications you receive, so this is a general guide based on the default settings.
Not receiving Push Notifications? Check out the Troubleshooting Guide.
LEGEND:
| Receives Notification/Email | Notification Method |
|---|---|
| ✅ Yes | 📱 In-App Notification (bell icon) |
| ❌ No | 📣 Push Notification |
Admin/Staff Actions
| Trigger | Admin(user) | Staff(user) | Parent(user) | Centre |
|---|---|---|---|---|
| Send Push Notification | ✅📣 | ✅📣 | ✅📣 | ❌ |
| CCS Enrolment Created/Updated | ❌ | ❌ | ✅📧 | ❌ |
| A poll has been posted | ❌ | ❌ | ✅📱 | ❌ |
| Comments on staff (messageboard) posts* | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Checklist successfully completed | ❌ | ❌ | ❌ | ✅📧 |
| Send Notification to Families about Invoices | ❌ | ❌ | ✅📣 | ❌ |
| Nappy Changes with 2 or more Diarrhea entries | ✅📣 | ✅📣 | ❌ | ❌ |
| Leave request submitted by staff | ❌ | ❌ | ❌ | ✅📧 |
| Leave request approved | ❌ | ✅📧 | ❌ | ❌ |
| Add Note for Parents | ❌ | ❌ | ✅📣 | ❌ |
| Observation Posted for Child | ❌ | ❌ | ✅📱📣 | ❌ |
| Excursion form available to sign | ❌ | ❌ | ✅📱📣 | ❌ |
| Likes on Staff (messageboard) post* | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Post on Staff Message board | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Custom Form response submitted | ❌ | ❌ | ❌ | ✅📧 |
| Item added to hazard log | ❌ | ❌ | ❌ | ✅📧 |
| Staff assigned to hazard log item | ✅📱📣 | ✅📱📣📧 | ❌ | ✅📧 |
| Incident Report has been written | ❌ | ❌ | ❌ | ✅📧 |
| Incident Report submitted for parent signature | ❌ | ❌ | ✅📱 | ❌ |
| Roster published | ✅📱 | ✅📱 | ❌ | ❌ |
| Roster updated | ✅📱 | ✅📱 | ❌ | ❌ |
| Staff document feedback given | ❌ | ❌ | ❌ | ✅📧 |
| Staff Meeting Created (Staff tagged)* | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Staff Reflection submitted* | ❌ | ✅📱📣 | ❌ | ✅📧 |
| Task created on staff message board | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Create Medication (administer) Record | ❌ | ❌ | ❌ | ✅📧 |
| Posts feedback on a Post | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Roster Acknowledged by Staff | ❌ | ❌ | ❌ | ✅📧 |
| Add Casual Spots * | ❌ | ❌ | ✅📣 | ❌ |
| Staff Feedback on Programs | ❌ | ✅📱📣 | ❌ | ❌ |
| Collaboration Board Added (tagged staff only) | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Collaboration Board Card Added (tagged staff only) | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
* Additional conditions may apply.
System (Automatic)
| Trigger | Admin(user) | Staff(user) | Parent(user) | Centre |
|---|---|---|---|---|
| Changes in a child's entitlements | ❌ | ❌ | ✅📧 | ✅📧 |
| Checklist overdue | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Expiring/Expired Docs, training, medication | ❌ | ❌ | ❌ | ✅📧 |
| Immunisation / Vaccination Reminder (Post) | ❌ | ❌ | ✅📱📣 | ❌ |
| Recurring medication due | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Direct Debit Payment Rejected | ❌ | ❌ | ✅📧 | ✅📧 |
| Sleep Check Due (every 10 min)* | ✅📣 | ✅📣 | ❌ | ❌ |
| Automated Billing successfully created Invoices | ❌ | ❌ | ❌ | ✅📧 |
| Sessions successfully submitted to CCS | ❌ | ❌ | ❌ | ✅📧 |
| Parent Debit Reminder (Day Before) - billing configuration | ❌ | ❌ | ✅📧 | ❌ |
* Additional conditions may apply.
Parent Actions
| Trigger | Admin(user) | Staff(user) | Parent(user) | Centre |
|---|---|---|---|---|
| Create Medication Record | ❌ | ❌ | ❌ | ✅📧 |
| Custom Form response submitted | ❌ | ❌ | ❌ | ✅📧 |
| Enrolment Form submitted | ❌ | ❌ | ❌ | ✅📧 |
| Excursion form signed | ✅📱📣 | ❌ | ❌ | ❌ |
| Family Feedback left on Curriculum Program | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Handover form created by parents | ✅📱📣 | ✅📱📣 | ❌ | ✅📧 |
| Non-attendance marked by parents | ✅📱📣 | ✅📱📣 | ✅📧 | ✅📧 |
| One off payments made via the app | ❌ | ❌ | ❌ | ✅📧 |
| Ongoing non-prescribed cream form created by parent | ✅📱📣 | ✅📱📣 | ❌ | ✅📧 |
| Parent Books Casual Day | ❌ | ❌ | ❌ | ✅📧 |
| Parent signs an incident report | ❌ | ❌ | ❌ | ✅📧 |
| Parent comments on child post* | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Parent likes a child post* | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Parent indicates medication in last 24 hrs | ❌ | ❌ | ❌ | ✅📧 |
| Parent submits a custom form response | ❌ | ❌ | ❌ | ✅📧 |
| Parent updating their details in the app | ❌ | ❌ | ❌ | ✅📧 |
| Parent uploads a Child Document | ❌ | ❌ | ❌ | ✅📧 |
| Parent uploads immunisation record | ❌ | ❌ | ❌ | ✅📧 |
| Parent Signs CWA | ❌ | ❌ | ❌ | ✅📧 |
| Parent writes a post and tags children* | ✅📱📣 | ✅📱📣 | ✅📱📣 | ❌ |
| Parent writes a post to Staff* | ✅📱📣 | ✅📱📣 | ❌ | ❌ |
| Parent or Staff comments on a parent post | ❌ | ❌ | ✅📱📣 | ❌ |
| Parent or Staff likes a parent post | ❌ | ❌ | ✅📱📣 | ❌ |
* Additional conditions may apply.