Deactivate and Reactivate Family Accounts

Once all children from a Family have left your service and you have balanced their account and returned their bond so that no money is owed, you will need to deactivate the Family Account so that no further invoices are generated.

If a family returns to your services, or there are changes with their CCS payments that need to be picked up, you can reactivate the Family Account.

💻 Billing > Family Accounts

Method 1:

1. From the Family Accounts screen, click the red button for that family in the Tasks/Reports column
2. Click Ok

Method 2:

1. Click on the Account Name (you can also search for the Family Account using the Profile Search)
2. Click the red Deactivate Account button in the bottom right corner

💻 Billing > Family Accounts

1. Change the filter to Previous Families
2. Click Get Report
3. Click the Reactivate button in the Tasks/Reports column

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