Add Parents/Carers/Emergency Contacts

💡This method can be used to manually add parents/carers AND emergency contacts when an enrolment form hasn't been filled out in OWNA

DisclaimerThe information and content provided in this video were accurate and up-to-date at the time of recording. However, due to ongoing updates and improvements, some details may have changed.

Add Carer/Guardian or Emergency Contact

💻 Children > Manage Carers/Guardians

Select the ➕ in the top right corner


  1. Enter their First Name
  2. Enter their Surname
  3. Enter a Login Username (this could be their email address or full name without any spaces) - Min. 7 characters
  4. Enter an email address (recommended)
  5. Enter a phone/contact number (recommended)
  6. Assign a 6-digit PIN (fills automatically)
  7. Select up to 2 children they will be linked to
  8. Tick the Emergency Contact box if applicable (don't tick if it is primary/secondary carer)
  9. Click Add Carer/Guardian OR Add/Carer/Guardian & Send Invite to access the App

Primary Carer

The first parent you add for a child will automatically be entered as the Primary Carer (used for the CCS Enrolment).

This contact will require a Date of Birth and CRN in their profile before you can create an enrolment for the child.

Set-up Permissions

💡This can also be used to manually link parents to more than 2 children

  1. Click on the child's name from the quick links in the parent's profile 
  2. Go to the Relationships/Permissions tab in the child's profile
  3. Select a relationship to the child and permission for each person
    • Full Access - Can see all details about child (except billing)
    • App Access Only - Can see general posts relating to child (no child profile or daily info)
    • Sign in/out Only - Can sign the child in/out via Public Mode kiosk and see general community posts in the app
  4. Click Update Family

Still need help? Message Us