Family Feedback/Complaints

Family's at time may provide feedback and/or complaints to the Centre. It is a requirement that this type of information is recorded and retained.

💻 Reports > Family Feedback

1. Click on the plus ➕ button in the top right corner
2. Fill in the relevant information
3. Click Add to Log

💻 Reports > Family Feedback

• The log will display feedback and complaints that have been recorded prior.
• Click on the blue Edit icon to edit the complaint and enter Action Taken in the Service's Comments section. You can also adjust the status of the record.

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