Offline/Emergency Backup Plan

There is always a possibility that unforeseen events may occur that prevent you from accessing your online/digital solution. This could be anything from severe weather to widespread internet outages, and even technical outages unforeseen from our end.

As such, we suggest that all services have a procedure in place where they spend five to ten minutes at the end of every week preparing reports that can be accessed locally in the event of an emergency situation. Along with these manual interventions, we also have Offline Mode available on our Mobile Apps to assist your service.

1. Within the Mobile App > click on Settings
2. Toggle ON the Offline Mode option
3. Once configured, this will allow the device to revert to Offline Mode in the event internet connection is lost.

Offline Mode is available on all mobile devices for the App. This will allow your service to continue several daily functions in the event that Internet connection is unavailable

Internet Connection is unavailable at service

• Will automatically kick in when internet connection is lost. 

OWNA is experiencing technical downtime

• To manually kick this off, turn the device into flight mode.

Functions Available

• Check Into Centre
• View All Children
• Todays Attendances
• Evacuation & Headcount

💻 Children > Manage Children

1. Change the Filter to Parents/Emergency Contacts (Current)
2. Click Get Report
3. Select the Print icon in the top right corner
4. In the printer options, select Save as PDF (if you don't want to print it right away)
• a) Click Save
• b) Select file location
• c) Click Save again

💻 Attendances > Daily Attendances

1. Select the desired date and click Get Report
2. Click on the Action button and select 'Print Daily Attendances with Emergency Contact'
• Options: You can filter by Room or Child Tags
• You can choose to remove the parent contacts from this report if you don't want this information to be included (change 'Show all Contacts' to 'Hide all Contacts')
• Click Get Report to update the list
3. Select the print icon in the top right corner to Save as PDF or send it to your printer
4. Repeat for each day of the week you want to cover

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