How to Reset Your Password

💻 https://portal.owna.com.au/password-reset.aspx

1. Go to the link above
2. Enter your OWNA username (not always the same as your email address)
3. Tick the Captcha checkbox (I'm not a robot)
4. Click Submit
5. Check your inbox for a reset password email
6. Click on the 'Reset My Password' link (valid for 3 hours)
7. Enter a new password in both fields
8. Click Submit

I do not know my username...

• Check with your account admin to find out what your username is
• Search your inbox to see if you have received an email with your username

I did not receive a reset password email...

• Your email address in OWNA may be incorrect or your mail provider is blocking emails from OWNA
• Troubleshooting Guide

It says my IP address has been blocked...

• Please wait for 60-minutes before trying again

I reset my password and it still isn't working...

• You will need to contact a Centre Admin user to assist you further

I'm trying to log in as a SUA...

• Your password will need to be reset by someone in your organisation who has FullAdmin SUA permissions

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