2024–25 Christmas–New Year period
As per advice provided by Department of Education
Service Closures
You must tell CCS within 14 days if you close your service or change your operating hours. This is a requirement under Family Assistance Law.
Let us know via the Provider Entry Point (PEP) or in OWNA.
Reporting Service Closure in OWNA
💻CCSS > CCS Settings > Service Details
Session Reports
- You must not submit session reports or claim absences when your service is closed unless it is a public holiday or during a period of emergency
- You must report shorter hours if you close early on Tuesday 24 December
- Session reports submitted on public holidays may experience short delays in processing or payment
- You must collect the gap fee when claiming absences on a public holiday
- You must tell us if you are closing your service or changing operating hours.
The CCS Provider Helpdesk will close over the Christmas–New Year period. The helpdesk will close at 12.30 pm AEDT Tuesday 24 December 2024 and reopen at 9 am AEDT Thursday 2 January 2025.
Payment Dates Over Christmas
OWNA Support Office Closure
