Email Families

Send an email to one or more families directly from the Families/Accounts page! Emails are sent individually to each parent profile linked to the tagged families, so parents cannot see each other email addresses.

1. Go to 💻 Billing > Family Accounts
2. Select one or more Families using the checkboxes on the right
3. Click Action
4. Select Email
5. Enter your subject and message
6. Click Send

Use placeholder tags to personalise your bulk emails. The system will automatically replace the following tag with each user's details when sending.

• {{first_name}} 
• {{surname}} 
• {{email}}

1. Go to 💻 CRM > Manage Campaigns
2. Select AdHoc in the recipient type filter
3. Click on the subject title for more detailed stats

• Emails are only sent to parent/carer profiles linked to the tagged families.
• Only users with a valid email address in the Email field of their profile will receive an email (the username field doesn't count)

You can only send emails to active families.

If you see this message, you can still send the email, but if you have your own email domain and would like to improve deliverability (reduce chances of being marked a suspicious or spam), get your IT department to reach out to our support team so we can help verify your domain.

The email will be branded with your centre name and logo.

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