OWNA Helpdesk - Create A Ticket

🎫 Create New Ticket

Keep reading for more information on how to:

• Create a New Ticket
• View and Manage Tickets
• Comment / Reply to Tickets

➜ Frequently Asked Questions

1. Navigate to the page relating to your issue or enquiry
2. Click Create New Ticket (beetle icon) in the top right of your OWNA Portal
3. Click Take Screenshot (Optional)
4. Enter the Case Details
• Reply to Email - if you want to receive updates to an email address other than the email in your staff profile
5. Click Save Draft or Publish

💡OWNA Support will not be notified of your ticket until it is published!

The information and content provided in this video were accurate and up-to-date at the time of recording. However, due to ongoing updates and improvements, some details may have changed.

1. Open your User Account menu from the top right corner (profile image/initials)
2. Click OWNA Helpdesk

• By default, this list will display all Open issues for the last 2-weeks (use the filters to view older or completed cases)
• Click Edit to view a ticket
• Click Delete to remove a ticket (deleted tickets can still be viewed using the deleted filter)

💡Centre Admins can view ALL tickets, while Staff can only view tickets they created!

1. Go to OWNA Helpdesk
2. Locate your ticket using the filters or searching the Case Id
3. Click Edit
4. Click Add in the Comments section
5. Enter your details using the rich text editor
6. Click Save

💡You cannot reply to the automated email notifications!

Give Feedback About This Guide