Meta Integration

The Meta Integration allows you to connect your Facebook Business pages to collect ad form submissions under Enquiries in OWNA.

🚩 This is only available for customers on the Enterprise subscription tier.

1. From the menu, navigate to Configure > Service Info > Meta Integration
2. Click the Connect button - You will be redirected to Facebook's Login for Business page 
3. Sign in to Facebook and grant the requested permissions
4. Select the centre's Facebook Page and Business Portfolio when prompted
5. The consent screen requests: 
• pages_show_list
• pages_read_engagement
• pages_manage_metadata
• pages_manage_ads
• leads_retrieval
• business_management
6. Once you grant access, you will be redirected back to OWNA, where the connected Facebook Page will be displayed
7. By default, leads from all Facebook lead forms will be imported into OWNA. If required, administrators can choose specific forms to import leads from: 
• Change the toggle to "Save responses from only selected form(s)"
• Click Select Form
• Select the enquiry form(s) you would like to connect
• Click Save 

Create your form with the following values to map with fields in the enquiry form in OWNA:

Parent/Guardian's Name

• If the field contains '​​full_name' (this is split using a space; saving the first part as first name, and the rest as last name)
• 'first_name' or 'firstname'
• 'last_name' or 'lasttname' or 'surname'

Phone

• 'phone​' or 'phone_number'

Email

• 'email​'

Child 1 Details

• If the field contains 'child' and not '2' / 'two' / 'second'
  
• e.g. 'child_1' or 'first child name'
• If the field contains 'child' and 'dob' or 'date'
• e.g. 'child_dob'

• If the field contains 'child' and not '1' / 'one' / 'first'
  
• e.g. 'child_2' or 'second child name'
• If there is a second field found with 'child' and 'dob' or 'date'
• e.g. 'child_dob'

Start Date

• 'start'​

Enquiry

• 'enquiry' or 'reason​'

How did you hear about us?

• 'hear'​

💡 All other fields that cannot be mapped are displayed underneath as 'Response from Meta' on the edit enquiry page.

1. Go to CRM > Enquiries
2. Enquiries from Meta will have the Facebook logo and a blue background.