Failed Payments Report
Overview
This report will show a list of all failed payments. The Transaction Description indicates how the payment was made/attempted, also the date and amount.
Direct Debit and Parent App Payments will be indicated by a red 'Rejected' tag, while rejected credit card payments from an invoice will have an orange tag.
How To Get Failed Payments
- Go to: 💻 Billing > Failed Payments
- Enter the date range you want to report on
- Click Get Failed Payments
- This report can be run across multiple services (SUA Access)
- You can export the results as an Excel spreadsheet