Request to Change Days

💡 Only a Primary Parent with Full Access can submit booking change requests!

This feature is only available for services that have enabled it in their settings.

1. Open the Main Menu (top left corner)
2. Select a child
3. Open the Child Menu (Circle with 3 dots in the top right corner)
4. Select Update Booking Pattern
5. Press the + in the top right corner
6. Select the date you want your new pattern to commence
7. Select the days you want your child to attend each available session
8. Press Submit

1. Open the Bookings menu
2. Click Update Booking Pattern
3. Select a child
4. Click Search
5. Click New Booking
6. Select the date you want your new pattern to commence
7. Select the days you want your child to attend each available session
8. Click Submit

• The service will be sent an email whenever you submit a new request.

How will I know if my request has been actioned?

• You will receive an email when the service Accepts or Rejects your request.
• You can also check the status of your request at any time in the app or portal.

It won't let me select the date I want it to start. What do I do?

• Each service can set their own minimum notice period for change requests. It is best to speak to an Admin at the service about exceptions.

How do I change the Room or Fee?

• Rooms and Fees can only be changed by an Admin user at the service.

It says my child is on an Advanced Booking Pattern. What does this mean?

• Advanced booking patterns can only be changed by an Admin user at the service.

What can I do if the service has rejected my request?

• The service may not have been able to accommodate your request. It is best to speak to an Admin at the service to explore other options.

Can I edit a pending request?

Yes. You can edit a pending request from the app.

Can I cancel a pending request?

• Yes, you can cancel a pending request from the app or web portal.