Scheduled Payment

This is a hidden feature that allows you to take a fixed amount of money periodically, regardless of a family's account balance.

If you want to use this feature, please raise a helpdesk ticket.

💡 A Scheduled Payment Amount will NOT stop invoices from generating or prevent you from manually debiting those invoices - unless you also select Pause Debiting on Invoices!

1. Go to 💻 Billing > Family Accounts
2. Click on an account name
3. Select Pause Debiting on Invoices
4. Enter the Amount to Debit
5. Select the Next Debit Date
6. Select the Interval (1 - 4 weeks)
7. Click Update Account

💡These cannot be used together!

The main difference between these two functions is that the Scheduled Payment Amount will take the same value each interval regardless of what the family is owing (even if they are in credit). Whereas the Maximum Limit will stop an invoice from taking more than that value, but if the invoice is less, then it will take the invoice amount. If the family is in credit, it won't take anything.

Manually Remove

1. Select the contents of the field Amount to Debit and press backspace on your keyboard to remove the value.
2. Select the Next Debit Date and select the date, to unselect the option to remove the date entry
3. Click on Update Account to save changes

Remove Scheduled Payment Button

1. Press the red "Remove Scheduled Payment" button on the right hand side
2. You will be prompted to confirm the removal, press OK to confirm the removal.

⚠️ You can check beside the Family Account Name to ensure that the Regular Debit no longer exists!

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