Inclusion Support Claims (IS Claim)
Overview
The Claim tool in OWNA allows you to create/submit weekly claims for an Inclusion Support case. To complete a Strategic Inclusion Plan and access support under the Inclusion Development Fund, you will need to log into the Inclusion Support Portal directly.
Set Up Credentials
💡 Your CCMS Username and Password are issued by: [email protected]
- Go to 💻 CCSS > CCS Settings
- Scroll down to the bottom
- Enter your CCMS Username and Password
- Click Update CCMS Details
Lodge a Claim
💡 All claims must be lodged from the same software they were started in!
- Select the Week Ending date for the week you are claiming for
- Enter the Case ID
- For each day in the claim:
- Select Staff (dropdown)
- Enter Staff Hours for each staff/day (Must use format HHH:MM)
- Enter Total Hours for the Week (Must use format HHH:MM)
- Select at least 1 Child
- Click Create Claim
You will receive either a Success or Error message to let you know whether it went through.
Query a Claim
- Select the Week Ending
- Enter the Case ID (optional)
- Click Query Claim
Query Results:
Cancel a Claim
- Select the Week Ending date for the claim you want to cancel
- Enter the Claim ID in the bottom right corner
- Click Cancel Claim
Changing Software
⚠️ You will need to advise Inclusion Support whenever you change software
If you have any existing claims started in your previous software, you cannot start submitting them via your new software. If you start submitting an existing claim through a new software, all previous claims will be withdrawn by Inclusion Support.
Troubleshooting
Error relating to case dates: Week Ending on Case Claim should be less than or equal to Case End Date
- Check the claim end date on the approval letter
- Check that you are using the correct Case ID
Errors relating to hours:
- Ensure hours are in the correct format (HHH:MM) e.g. 008:30 for eight and a half hours (*do not convert time to decimal)
- Ensure the daily hours for all staff add up to the Total Hours for the Week
- Ensure hours are greater than 0 and less than 999:59
Undetermined Application Errors: An Undetermined Application Error has Occurred
Inclusion Support has not returned a specific error message
This may be related to issues with your CCMS username and Password
We recommend raising a case with IS using this link: https://employment.au1.qualtrics.com/jfe/form/SV_23Q5nmkEW1EBK29
Inclusion Support Requests XML File: